Teleplex, Inc - North Hills Answering Service

Teleplex, Inc is a 24-hour telephone answering service in North Hills that specializes in first level response and contact center services. For over three generations, we have been serving the needs of our clients in Western Pennsylvania. Although locally based, our clients extend throughout North America, and the world.

When you contact Teleplex, Inc., our team is always ready to help you find the solutions that will work best for your business. Our staff will focus on your incoming phone calls and customer contacts, so you can focus on your business. Contact us to see how our services can to take your business to the next level!

Account Scripting 

With account scripting, we eliminate the possibility of human error as the telephone agent reads a script, enters the required data, and proceeds through the call. This is what makes our services ideal for your company. Our scripts are written to meet the needs of the individual and we work with you so every decision is predetermined by what you want. 

Email/Faxing 

Choose to have messages emailed or faxed after each message, or choose to have them batched, held and sent whenever you want from daily, a few times daily, weekly, monthly, semi-annually. With Teleplex, we have incoming mail capabilities, we’ll read your messages and dispatch them to appropriate personnel as directed. 

Secure Messaging

Teleplex offers a secure messaging app developed for healthcare organizations to meet strict HIPAA HITECH security standards. The risk of related costs and fines for messaging not sent securely is simply too high, especially for Healthcare organizations sending and/or receiving protected health information (PHI).

SMS 

Our SMS with confirmation technology utilizes your phone carriers text messaging protocol to receive messages to your cell phone. Each message is sent through Verizon or AT&T and can be received on any network capable of receiving SMS messages. This infrastructure is extremely reliable compared to using a carrier’s email to text service or alpha paging technology.

Web on Call

Our web on-call services are the perfect way to stay up to date! It is capable of last minute changes, complex schedules, or to see previously assigned contacts. Reminders can even be set up to contact you if shifts are not filled within a certain amount of time to the shift starts.

Voicemail

With Teleplex hosted voicemail service, customers can use voice mail exclusively, or integrate voice mail with any of our live services. Teleplex customers most commonly integrate voicemail on the front end of calls to screen and sort, or for message retrieval.