Teleplex, Inc. - Monroeville Answering Service

When you are in need of a 24-hour telephone answering service in North Hills that specializes in first level response and contact center services, you can contact Teleplex, Inc. For over three generations, we have been serving the needs of our clients in Western Pennsylvania and providing them with quality telephone services. We are locally based, however, our clients extend throughout North America and the world.

The Teleplex, Inc. team is always ready to help you find the phone answering solutions that will work best for your company. Our staff will focus on your incoming phone calls and customer contacts, so you can focus on your business and help it grow. Contact us to see how our services can to take your business to the next level!

Account Scripting 

When it comes to account scripting, we meed your needs with code that you predetermine. Human error is also not an issue as the telephone agent reads a script, enters the required data, and proceeds through the call. You can contact us to learn more about our account scripting services. 

Email/Faxing 

When you have a message you can have them mailed or faxed after each message, or choose to have them batched, held and sent daily, a few times daily, weekly, monthly, semi-annually, or whenever you want. Our services also provide incoming mail capabilities, we’ll read your messages and dispatch them to appropriate personnel as directed. 

Secure Messaging

You do not have to worry about security since we offer a secure messaging app that was designed for healthcare organizations to meet strict HIPAA HITECH security standards. The risk of related costs and fines for messaging not sent securely is simply too high, especially for Healthcare organizations sending and/or receiving protected health information (PHI).

SMS 

You can stay up to date with our SMS confirmation technology that utilizes your phone carriers text messaging protocol to receive messages to your cell phone. A message is sent through Verizon or AT&T and can be received on any network capable of receiving SMS messages. This infrastructure is extremely reliable compared to using a carrier’s email to text service or alpha paging technology.

Web on Call

When you want to stay up to date, our web on-call service is the ideal solution. It is able to handle last minute changes, complex schedules, or to see previously assigned contacts. Reminders can even be set up to contact you if shifts are not filled within a certain amount of time from when the shift starts.

Voicemail

Teleplex offers hosted voicemail service that allows our customers to use voice mail exclusively, or even integrate voicemail with any of our live services. Our customers most commonly integrate voicemail on the front end of calls to screen and sort, or for message retrieval.