Teleplex, Inc

At Teleplex, Inc we provide 24-hour telephone answering services in Pittsburgh that focuses on first level response and contact center services. We have been providing phone answering services to Western Pennsylvania for over three generations and are continuing to grow. Even though we're locally based, our clients extend throughout North America, and the world.

When contacting Teleplex, Inc., our team is always ready to help you find the phone answering solutions that will work best for your business. With our staff focusing on your incoming phone calls and customer contacts, you'll have more time to focus on your business. Contact us to see how our services can to take your business to the next level!

Account Scripting 

We offer account scripting that meets your needs because every decision is predetermined by you. We also have eliminated the possibility of human error as telephone agents read a script, enter the required data, and proceed through the call. That's what makes our services ideal for your business! 

Email/Faxing 

You have the option to have messages emailed or faxed after each message, or choose to have them batched, held and sent daily, a few times daily, weekly, monthly, semi-annually, or whenever you want. When you choose Teleplex, we offer incoming mail capabilities, we’ll read your messages and dispatch them to appropriate personnel as directed. 

Secure Messaging

We offer a secure messaging app was designed for healthcare organizations to meet strict HIPAA HITECH security standards. The risk of related costs and fines for messaging not sent securely is simply too high, especially for Healthcare organizations sending and/or receiving protected health information (PHI).

SMS 

Our SMS Services work through confirmation technology utilizing your phone carrier's text messaging protocol to receive messages to your cell phone. When a message is sent, it uses Verizon or AT&T and can be received on any network capable of receiving SMS messages. This infrastructure is extremely reliable compared to using a carrier’s email to text service or alpha paging technology.

Web on Call

With our web on call services, last minute changes, complex schedules, or the ability to see previously assigned contacts are not a problem. We also have reminders that can even be set up to contact you if shifts are not filled within a certain amount of time to the shift starts.

Voicemail

When using Teleplex hosted voicemail service, our customers can use voice mail exclusively, or even integrate voicemail with any of our live services. Our customers most commonly integrate voice mail on the front end of calls to screen and sort, or for message retrieval.