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Mar 12, 2013
PKA Karate Pittsburgh
We sent our daughter who is only 7 to you and she has really surprised us with her enthusiasm. She really loves PKA Karate and shows more confidence and her stances are great. She is really taking this so seriously. She is good for her age.
We gave you an awkward teenager and you gave us back a disciplined, confident young man. Thank you so much. He now loves his school, where before he hated going there. He shows so much more confidence since his training with you. The best thing we have ever did.
We are the only martial arts Academy in the Pittsburgh Market to offer 5 different Age-Specific, Results-Driven, Goal-Oriented, traditional martial arts programs. These programs are psychiatrist, and psychologist recommended, tested and approved for the growth and developmental stages of students as they grow and mature.
In January 2012, two of our programs switched from a 30-day testing cycle to a 10-week (semester) testing cycle. Students learn either through group classes, and / or private lessons and those students meeting the proper requirements based on knowledge, demonstration and skill level are reviewed and signed off to test. Those not ready to progress continue their training until such a time that all requirements are met. They then test at the end of a future semester. During the initial rollout, we had one family that was not happy with this change after three years of being a very satisfied customer. We apologize our school has always been known as a pillar in the martial arts industry for over four decades and not a belt factory.
In the middle of the 2011 season, we also implemented a new mentor / instructor program modeled after what school teachers and law enforcement are mandated to complete. These students are hand-chosen based on many variables such as age, attitude, maturity, skill level, and their actions outside the academy. Some students that were once able to "help out" in group classes were no longer meeting the new qualifications for this new mentor program. This again effected this same family. We certainly apologize for this new standard and program.
With the exciting organization and structured programs being implemented to take our Academy into the future and beyond, this family was still not happy. Every effort was exhausted to develop a system for them, specifically. After a couple weeks of success and praise with a personal tailored program and new system, they decided against it. And they chose to leave. This family was a paying customer with many documented praises for over three years.
Change can be hard on everyone.
That was the case. Many email, phone conversations and finally a sit-down meeting with both parents and senior staff was done as per our standard customer service policy. When this family choose finally to leave, they now have a sour taste in their mouth and like to tell people they were mistreated. That is certainly not the case. Much time was expelled in talking, working and designing a customized program that the two children would like, devoid of the rest of the entire Academy. That's customer service; putting the customer's needs and two students over the entire student body versus just turning a back on a very dedicated and respected family member of over three years. These steps taken are all documented either on paper or through audio meeting minutes, as per our customer service policy.
In the end, we realize as a business, the customer is always right and of course, has the choice to take their business elsewhere. And they can also choose to leave on a sour note, if they wish. As people can see, and we are told from current customers, we certainly do everything possible to go above and beyond to meet every need.
Students do come and go from any type of training, activity or even sport for many reasons: time, schedule changes, family changes, finances, goals completed, etc. It's the nature of business and we're certainly no different.
The many documented, kind words received from this particular family over the years means much more to us and our mission statement, than punches, kicks, schedule changes, uniform costs or stripes on a child's belt.
We're far from perfect, however, our product, referrals and references speak for themselves! And our standard will not be compromised under any ownership or leadership, either now or in the future.
Please feel free to contact us with any questions on this or any of our policies. Try our competitors out and come and experience us. You'll be glad you did.
I have a niece and nephew that are training at pka, they’ve told me how much they love the school and the instructors
are great. My nephew who does not take well with other adults who instruct him, he does well and listens well.
He is able to show us what he learns thru the years, we love the progress in him. It is great! My niece is a like a sponge, she is a great student and now helping the Academy in one of their programs that they have which is helping her in many additional ways.
I've been at PKA Karate for quite some time now, visited a good handful of local studios looking for basic self defense and fitness at my age and busy schedule. Like the relaxed and tailored attitude and atmosphere at this school. My goals have changed and I found kempo to be fun as well as effective. Can't say more about this place, the people and families. All the teachers I have met so far are more than willing to help and very able. Wish I had more time to devote to training. I do wish their location was bigger. They are growing out of the place. The price is right too.
We are glad to have found PKA in Pittsburgh. We are very frugal and shopped around quite a bit. These guys are a family and not a pounding, bully-building factory. Certainly not a fight-club with the kids either. Exciting and Fun.
the instructor should not be working with kids. we had a horrible experience at this karate school. instructor mean and heartless to his students and female staff. we now belong to a karate school 5min down the road, fees, uniforms are less, but most important, the kids REALLY do have fun. at pka fun is just a word. we have talked to several former students and instructors who have left pka because of how they were treated. all martial arts have a ton of classes available, but the kids need a leader they can look up to and believe in.
After trying a couple local schools with our granddaughter, we're very pleased with the PKA Karate Academy in Pittsburgh. They seem to have a bunch of different age groups which is nice in their kids karate programs. And we really like the class structure and planners. There are a lot of very nice teachers there too, working with the kids to keep them safe while learning and having fun.