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Founded in 1989, Allegheny Answering Service has over 28 years experience in assisting businesses of all sizes operate more efficiently. From assistance with your phone lines to ensuring your team is receiving their calls, our experienced personnel can meet the needs of every office - all day, every day.
Industries served include, but not limited to:
Hospice, Attorneys, Contractors, Dental, Universities, Medical, HVAC, Finance, Government, Small Business, Real Estate, Hospitality, Information Technology, Restoration, Plumbing, Property Management, Medical Supplies, Customer Support
Call us today, and never miss a call again.
Here at Allegheny Answering Service we use a script based system. We are able to program an account according to our clients' business needs. A script based system ensures that our operators never deviate from the questions they are supposed to be asking your customers. Below are some of our other features that we are capable of:
We offer an integrative appointment setting solution for any office that would like to utilize it. Operators at Allegheny Answering Service are able to set appointments in our appointment calendar, which is directly associated with an account. Clients are able to log into the online web portal, and view all of the upcoming appointments. We can also send an email to a client's patients or customers, reminding them when their appointment is.
With overflow service your calls can be forwarded to us at all times of the day. If a call reaches a predetermined number of rings, all lines are busy, or in any other circumstance in which your voicemail would normally kick in, we will be here to answer your calls.
Automatic Line Checks
This feature allows us to test your telephone lines at any interval that you request, ensuring that your lines are forwarded to us. Unforeseen circumstances, such as power surges to the phones, can cause them to not be forwarded, resulting in a loss of calls for you.
Unsure of what you would like? Tired of getting non-urgent calls after hours? Let your callers decide by allowing them to press 1 to speak to an operator, 2 to leave a voicemail message, or 3 if you are calling from a certain facility/company. You can combine traditional services with any of our voicemail options, including the on-call genie, to better manage how your calls are being handled and who is receiving the information. Call control is one of the most vital aspects of any business today. With sales personnel traveling, doctors in patient rooms, and plumbers lying under the kitchen sink, each individual member of your office can have the feature that fits each and every one of their needs, ensuring all staff members are happy.
Communicate with your callers before they reach an operator or voicemail box with our Pre-line Announcements. These recordings can be custom made to include any information that you desire, such as office hours, new products that you offer, etc. The use of a pre-line announcement can even save you money by filtering out telemarketers and other unnecessary calls.
Secured Text Messaging (HIPAA Compliant)
Allegheny Answering Service recognizes the need for PHI security. To accommodate our medical practices, Allegheny Answering Service offers HIPAA compliant secured text messaging to our clients. Rather than sending a traditional text message, we send a secure message via https protocol to a secure app installed on the client's cell phone. Furthermore, the app lets our operators know if the message has been read or not, ensuring that the doctor always receives their important messages. Just need an app for doctor to doctor conversation? Each doctor can simply sign up for the app on your answering service account, allowing your network to use the app between one another to securely communicate patient needs.
Web Access conveniently allows our clients to access their account via their own computer, at their leisure. Clients are able to give certain employees privileges to enter in on-call information, check messages, update/view appointment scheduler, and update account instructions FOR FREE.
Visitors to your website can interface with operators at Allegheny Answering Service via our Web Chat feature. Web chat dialogues can be emailed to you, ensuring that you have a clear record of the questions your site visitors have. Our experts will even provide a design tool for your Web designer's, allowing them to create the on-screen chat button necessary to communicate with our operators. Messages may be made by our operators, and/or relayed to a staff member of yours to allow for immediate follow up if desired.
If client do not wish for their callers to speak to an operator, that is perfectly fine. We can set up a variety of custom voicemail accounts where the callers are able to leave voice messages. If a caller designates that a call is an emergency, by perhaps using the call control options, we can have our automated system call the client with the recording, or simply link our voicemail system to the on-call voicemail, allowing anyone to still receive the message as soon as it is taken. Just want to check it twice a day? Not a problem. Clients can call into their voicemail with ease and at their convenience. Additionally, password protection ensures that no competitors are able to retrieve your messages.
Voice Recorded Calls/Caller ID
Each and every call is recorded for quality and assurance purposes along with Caller ID. If you happen to have an inquiry to listen to a certain call, we are able to send that to you via a secure and encrypted email.
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